Risk Management & Insurance Consulting

Protecting Your Future, Securing Your Success

Services

Comprehensive Insurance Program Assessment

We conduct a thorough analysis of each client’s current insurance program alongside their risk exposures, allowing us to proactively identify and address potential coverage gaps. Our evaluation spans all property and casualty policies, focusing on insuring agreements, coverage limits, deductibles, endorsements, and exclusions.

As part of this process, we deliver tailored recommendations to:

  • Enhance Coverage Scope: Adjust policy terms to ensure a broader and more complete protection against current and emerging risks.
  • Optimize Limits and Retentions: Align coverage limits and deductibles to provide effective protection while managing cost-efficiency and minimizing unnecessary risk retention.
  • Identify Restrictive Exclusions: Review policy exclusions to ensure they do not unintentionally restrict critical coverage needed for the organization’s operations.
  • Benchmark Insurance Costs: Evaluate the competitiveness of current premiums against market trends and our internal benchmarks to ensure clients are receiving maximum value.

Strategic Risk Transfer Through Contract Review

Effective risk transfer is a cornerstone of sound risk management. We support our clients by analyzing all contractual agreements to ensure that risk is appropriately shifted to third parties wherever possible.

Our approach begins with a deep understanding of indemnification language and insurance requirements tailored to each type of transaction or relationship the company may engage in. From there, we provide:

  • Ongoing Contract Review: We conduct detailed, day-to-day reviews of contracts to confirm risk is properly allocated. This includes identifying and mitigating clauses—often found in agreements with developers, contractors, or tenants—that could significantly increase liability exposure.
  • Customized Insurance & Indemnification Guidelines: We supply model language and insurance requirements for commonly used agreements, including:
    • Contractor/Subcontractor agreements
    • Landlord/Tenant contracts (including triple-net leases)
    • Transactions involving manufacturing, retail, and professional services

These guidelines are designed to deliver comprehensive protection for our clients—ensuring both indemnification and insurance provisions align with best practices and minimize retained risk.

Renewal Preparation/Market Selection/Proposal Analysis

To ensure that insurance programs remain both cost-effective and comprehensive over time, we implement a structured and strategic competitive bidding process. This approach helps our clients achieve optimal coverage at the most competitive pricing available in the market.

Our process includes:

  • Data Preparation: We gather and organize all relevant underwriting information, including rating data and historical losses, to present a complete and accurate risk profile to the insurance marketplace.
  • Customized Coverage Specifications: We develop detailed coverage specifications tailored to each client’s specific exposures—both common and unique—along with options for varying limits, deductibles, and policy enhancements. This ensures the flexibility to secure the best balance of coverage and cost.
  • Targeted Market Allocation: We strategically assign high-performing insurance markets—those offering strong service, competitive pricing, and broad coverage—to selected brokers. These broker relationships are jointly agreed upon with our clients to maximize market leverage and deliver the strongest possible outcomes.
  • Proposal Analysis & Comparison: We conduct a thorough comparison of all proposals received, using detailed side-by-side spreadsheets to evaluate key terms, conditions, coverage extensions, and pricing across all submissions.
  • Clear Recommendations: Based on our analysis, we present a clear, data-driven recommendation highlighting the program that offers the best overall value in terms of coverage breadth, policy terms, and cost.

Proactive Loss Control & Risk Mitigation

We take a proactive approach to loss control, working closely with our clients and carrier partners to minimize risk and prevent potential losses before they occur.

Our process includes:

  • Ongoing Loss Control Guidance: We provide continuous strategic advice to help reduce exposure across all areas of operations, tailored to each client’s specific risk profile.
  • Carrier-Driven Inspections: We ensure that all insurance carriers conduct thorough, on-site inspections and deliver actionable, practical loss control recommendations as part of their service commitment.
  • Collaborative Evaluation: Following each inspection, we review all carrier recommendations in detail and work directly with our clients to assess their feasibility, cost-benefit, and operational impact—prioritizing those that offer the greatest value in reducing risk.

This hands-on, analytical approach helps clients implement the most effective loss prevention strategies while maintaining operational efficiency and cost control.

Claims Management & Analysis

Our role in claims support goes beyond reporting—we actively manage the process to help clients minimize both financial impact and disruption to operations.

Our claims services include:

  • Annual Loss Run Review: Each year, we request and analyze currently valued loss runs across all coverage lines. From this data, we prepare a clear, concise summary highlighting trends and providing insight into the account’s five-year loss history.
  • Strategic Claims Meetings: When warranted, we coordinate quarterly or semi-annual claims review meetings—either in person or via conference call—with key stakeholders, including the client, carrier, broker, and adjuster. These sessions ensure claims are being handled efficiently and cost-effectively, helping to reduce both defense and indemnity expenses.
  • Timely Claims Reporting: We support clients in the prompt and accurate reporting of new claims throughout the year, ensuring all losses are properly submitted to the appropriate carriers.
  • Carrier Communication & Advocacy: We request and evaluate carrier acknowledgements and position letters, advising our clients on recommended next steps to ensure the strongest possible defense and indemnity outcomes.

Our approach helps foster better claims outcomes, strengthen carrier relationships, and ultimately build a more favorable loss history for our clients.

Industries Served

Commercial Real Estate
Commercial Real Estate

Protect valuable assets against potential financial losses from property damage, liability claims, and business interruptions. Expert guidance ensures tailored coverage and proactive strategies.

Healthcare

Risk Management and Insurance Consulting is crucial for Healthcare to safeguard against liabilities such as malpractice claims, regulatory non-compliance, and operational disruptions.

Construction

Expert consulting ensures that builders and contractors have comprehensive coverage and risk mitigation strategies tailored to complex, evolving job site conditions.

Non Profit Organizations

Risk Management and Insurance Consulting is important for non-profit organizations to protect their people, property, and mission from unexpected events such as lawsuits, property damage, or cyber threats.

Manufacturing

Manufacturing companies need to protect against operational risks such as equipment breakdowns, supply chain disruptions, and workplace injuries. Our customized strategies help ensure business continuity & regulatory compliance.

Boutique Hotel
Boutique Hotel

Boutique Hotels should safeguard against guest liability claims, property damage, and business interruptions. Tailored coverage and proactive planning help protect the hotel's unique assets, brand reputation, and day-to-day operations.

Top Five Reasons to Hire a Commercial Insurance Consultant

Hiring a Commercial Insurance Consultant can provide significant benefits to businesses. Here are the top five reasons to bring one on board:

  1. Expert Risk Assessment & Mitigation
  • A consultant evaluates your business’s unique risks and ensures you have the right coverage.
  • They help minimize potential liabilities that could financially harm your company.
  1. Cost Savings & Policy Optimization
  • They identify coverage gaps and eliminate unnecessary expenses.
  • Consultants negotiate better rates with insurance providers, ensuring you get maximum coverage at the lowest cost.
  1. Access to a Wider Range of Insurance Options
  • Unlike traditional agents tied to specific companies, consultants work with multiple insurers.
  • This means they can provide unbiased recommendations tailored to your business needs.
  1. Time Savings & Administrative Efficiency
  • Handling insurance policies, renewals, and claims can be time-consuming.
  • A consultant manages these tasks, allowing you to focus on running your business.
  1. Claims Support & Advocacy
  • In case of a claim, they navigate the process on your behalf, ensuring faster payouts.
  • They advocate for your best interests, preventing insurers from undervaluing your claim.

Vision Statement

Our vision is to be a trusted leader in risk management and insurance consulting, recognized for our expertise, innovation, and commitment to client success. We aspire to redefine industry standards by providing proactive, data-driven solutions that minimize risk and maximize financial stability. Through continuous improvement and strategic partnerships, we aim to empower businesses and individuals to navigate an evolving risk landscape with confidence, resilience, and peace of mind.

Our Leadership

Gail Conover, CIC, ACSR

Risk Management & Insurance Consultant | 20+ Years of Experience

Gail is a highly accomplished Risk Management and Insurance Consulting professional with over two decades of expertise in providing strategic risk assessment, insurance program optimization, and financial protection solutions. Throughout her career, Gail has worked with diverse industries, including corporate enterprises, government entities, and non-profit organizations, helping them mitigate risks, enhance coverage efficiency, and safeguard their assets.

With a deep understanding of risk analytics, policy structuring, and compliance requirements, Gail specializes in developing customized risk management frameworks that align with clients' operational goals. She has successfully advised organizations on complex insurance placements, claims management, and loss prevention strategies, ensuring financial resilience and regulatory adherence.

Gail is known for her ability to navigate evolving industry landscapes, leveraging market insights and emerging trends to provide forward-thinking risk solutions.

As a trusted advisor, Gail has built strong relationships with insurers, brokers, and stakeholders, delivering value-driven guidance that enhances operational sustainability. Her commitment to excellence, analytical acumen, and client-centric approach have positioned her as a go-to expert in the risk management and insurance sector.

Pinnacle Risk Alliance LLC

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Gail Conover, CIC, ACSR

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